Section Two: Marketing

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A. Introduction: What is Marketing?
Everything you do, say, write, mail out or put online that deals with potential or current clients is marketing. Why? Because it’s all about image: your image, the company’s image and the image of your product or service.

Fortune 500 companies call it "branding", which is the development of a company or product image. Through branding, all messages become consistent and targeted for the company’s market segments. You can see great examples of branding by watching TV commercials; for example, think about the Ford Motor Company. From their ads to their website, you know the brand. Another way to think of branding is “product positioning.”

Here are your local Chamber resources:

Also visit:

For a discussion on branding, review this site:

B. Starting Your Marketing Program … before You Hit The Pavement
  1. Know your market segment BEFORE you meet with your first client.
  2. Know your client's business.
  3. Know your message.
  4. Keep ALL your marketing materials, print and electronic, focused on your "message." Marketing is a multi-part activity and ALL parts MUST deliver a consistent, targeted message, from your letterhead to your website to your literature. Always use the same look and language.
  5. Make a plan and follow it.
  6. Budget money for marketing.
  7. Know the competition and how they market.
  8. Remember: everything is marketing; from how you answer the phone to how you present a proposal to the shirt you wear and the logo on your hat!
  9. Network! Network! Network!

C. Researching Your Market
It pays to know the competition! How many companies similar to yours are in Prince William County? At this site, you can check it out. You can also check out the potential size of your market; for example, if you will be marketing services to bakeries and caterers, this site can help you find potential clients.

You can also check over the membership directory of the Prince William Regional Chamber of Commerce, divided into categories by type of business or service.

Armed with information from these sites, it’s time to conduct step-by-step market research. To find out how, go to:

D. Identifying your Marketing Strategy
Marketing requires more than a plan: it requires strategy. This site has an excellent checklist for creating you company’s strategy:

E. Developing Your Marketing Plan
Write out your marketing plan, identifying your goals and objectives and your strategies for achieving them. Put a budget with it. Keep it in a 3-ring binder close at hand and refer to it often. Keep it updated as you grow. Let your employees know you’ve developed a marketing plan for the company. Need ideas? Check this site:

F. Improving "ROI" (Return On Investment) On Your Marketing Dollars - Targeted marketing dollars spent in accordance with your Marketing Plan are a good business investment in your future. Here are some ideas on improving that investment:

G. Understanding Marketing Tools - Here’s a great list of marketing tools, along with their purposes and various audiences. The column on the far right“For More Information” offers excellent, basic how-to info:

H. Understanding Market Segmentation - How many markets do you really have and why is it important to understand market segmentation? Review this article for a short and concise explanation.

I. Marketing to Consumers
If you’re marketing products or services to general consumers, you need two things to "get noticed" and location, location, location!

You “get noticed” through your multiple-part marketing program, which includes direct mail, event sponsorship, phonebook ads, local radio promotions, etc. Your location is important, because you need to be within easy reach of your target customer base. Even if your customers won’t be visiting your shop or office, it’s still important to be in the same area code. Why? Because customers like to support local businesses.

For more information on increasing sales to general consumers, including promotions, advertising and public relations, visit this site:

J. Marketing Through The Prince William Regional Chamber of Commerce
Join and become active in the Regional Chamber of Commerce. There’s no substitute. Chamber members become your clients and provide you with referrals. Also, the Chamber helps you to become acquainted with a wide array of civic organizations and community leaders. The path to success is through the Regional Chamber.

Don’t stop here! Become involved with other local organizations and business groups.

K. Marketing to Local Government - Check out Prince William County’s site:

Other local sites in the region. These sites do more than provide information on solicitations: they often contain names, email addresses and phone numbers of program managers and purchasing office staffers. People you need to meet! And some of them offer information on current contracts, their award amounts, and the company with the winning bid.

L. Marketing to The Commonwealth of Virginia - Virginia has undertaken a major support effort for business, particularly small business and it’s all on line.

Start here: Through eVA you can register to become a vendor to the Commonwealth of Virginia. You’ll learn about bid openings across the state and have access to business resources.

Virginia Small Business Development Centers
Sponsored by Virginia Department of Business Assistance, these centers offer support, information and training. Prince William County is served by the Lord Fairfax Community College SBDC at FAUQUIER. Check out their courses, which included marketing:

For information about the Lord Fairfax Community College SBDC, visit:

M. Marketing to the Federal Government

You can’t market to the federal government without first obtaining a DUNS number and a Central Contractor Registration [CCR] number. You’ll also need your Taxpayer Identification Number (TIN), sometimes called a Federal ID Number (FIN). These numbers are almost always required when submitting a response to a government solicitation.

To obtain a DUNS Number:

To obtain your CCR:

You’ll need still more numbers, called "commodity codes." The federal government has categorized everything it buys. Until recently, these codes were referred to as "SIC Codes" (Standard Industrial Classification Codes). Now, they’re called "NAICS" (North American Industry Classification System codes). You can find out what the codes are for your business or service at this site:

The number of federal procurement sites can be overwhelming. The official site is EPS.GOV. Check out the site’s Home Page; you’ll find links to other useful information. Don’t overlook checking out agency sites that also list open IFBs, RFP, RFIs and RFPs.

The key to federal marketing like all effective marketing is setting up a meeting with the right person in the purchasing office, plus meeting with someone in the agency’s Small Business Office. You can usually find out who to see by visiting the agency’s website and searching for the Small Business Office. Most agency sites have a wealth of information. In fact, some even have lists of open agency solicitations on their sites.

To get started, use Google or a similar search engine to locate the agency’s web site. Once you’ve opened the site, do a site search for the Small Business Office and Purchasing. You want to connect with both departments. For more information, visit:

FARS, DFARS and the Rules and Regs

If you’re considering making a bid to a federal solicitation, you’ll usually find lists of citations for federal regulations. It’s important to know what they mean, and they are seldom spelled out in solicitations. These sites have the answers:

N. Writing Proposals
Marketing to government agencies, as well as to numerous business clients, requires formal proposals. Successful proposals are clearly and concisely written usually in a particular linguistic style; woven into the text are the “win” themes and marketing strategies for the opportunity. Proposals do more than offer pricing data, technical information and a company’s track record they present an image of the bidder. A poorly conceived or poorly written proposal, even if priced right, can be a loser.

For information on how to prepare and write a proposal, check these sites:

O. Creating Your Marketing Materials
With today’s do-it-yourself software packages like Microsoft Publisher, it may seem easy, more convenient and less costly to create your own marketing materials. However, if you want your materials to look and read professionally – leave it to the pros. It’s money well spent. You’ll find several capable marketing, communication and design firms in the Prince William Regional Chamber of Commerce.

If you decide you really want to venture down the do-it-yourself road, here are two self-help sources for creating print materials.

Creating a website is not like creating print materials. The following site offers some rules for developing effective web pages.

P. Benefitting from the Small Business Administration
The Small Business Administration (SBA) is America's small business resource. Its website provides a wealth of information.

Locate potential teaming partners and solicitations through Pro-Net, the SBA’s Procurement Marketing and Access Network. It’s important to register with Pro-Net if you are serious about marketing to the federal agencies. Visit:

Check out the SBA’s Training Module Workbook for “Marketing Your Business For Success.” Study the course and make sure you can answer the questions at the end as they relate to your business venture. Visit:

The SBA’s Virginia Women’s Business Center, is a program of the south Fairfax Regional Business Partnership, Inc., with support from the Fairfax County Office for Women and George Mason University’s Mason Enterprise Center. It hosts events, supports networking, and provides assistance and training in all aspects of starting a business – including marketing. For more information, contact or visit:

Women’s Business Center of Northern Virginia
6521 Arlington Blvd., #204
Falls Church, Va 22042
Get Map Here
703-534-6220
www.wbcnova.org/
www.sba.gov/womeninbusiness/wbcs.html

Prince William County is served by the SBA’s Richmond office.

The SBA’s local resource partner is the Flory Small Business Center where you will find excellent resources, many of which can be checked out, and a knowledgeable staff is ready to assist you. The Flory Center is located located at:

10311 Sudley Manor Drive
Manassas, Virginia 20109
Get Map Here
703.335.2500

You’ll find more than resources, you’ll find a knowledgeable staff ready to assist you.

Q. Receiving Assistance from Retired Business Executives
For one-on-one help from retired executives, contact this group. SCORE is a national nonprofit association with 10,500 volunteer members and 389 chapters throughout the United States and its territories. SCORE is a resource partner with the U.S. Small Business Administration.

Contact the Greater Prince William County SCORE organization Chapter 0530:

8963 Center St
Manassas, VA 20110
Get Map Here
Phone: (703) 368-4813
Fax: (703) 368-4733

R. Additional Referenced Sites

This is the end of Section Two: Marketing

Please use the links below to select another Start-Up Guide section.

Section I. Service/Product Strategy
Section II. Marketing
Section III. Sales
Section IV. Business, Professional and Occupational License
Section V. Operations
Section VI. Finances, Business Structures and Taxes
Section VII. Other Resources

 

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